Customer Support Specialist

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include

Responding to customer inquiries via phone, email, and/or chat

Providing fast, friendly, and professional assistance

Troubleshooting product and service issues to find optimal solutions

Maintaining detailed and accurate records of customer interactions

Staying up to date on client products, services, and policies to provide accurate information

Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements

Fluent in speaking, writing, and reading the English language

A reliable Internet connection and computer

A positive, professional attitude and a passion for helping others

The ability to work independently in a distraction-free home office

Previous customer support experience is a plus, but not required